The Tourist Nest Privacy Policy

Last updated: April 15, 2020

The Tourist Nest is a global travel services company that serves corporate and individual client travel needs through various travel related offerings and services. This privacy policy is created because we know that you care about how information you provide to us is used and shared. In order to deliver our Services to you, it is necessary for us to collect and use your Personal Information. This Privacy Policy explains the conditions and the purposes to collet your data is as follow:

  • We collect and use your Personal Data in connection with the provision of our Services and through your use of our Company website.
  • We may share or disclose your Personal Data to third parties, as well the choices and means, if any, we offer you for limiting the use and disclosure of your Personal Information. We will not use or share your Personal Information except as described in this Privacy Policy.

Table of Contents:

1.        What personal information do we collect?

2.        How do we collect personal information?

3.        How do we use your personal information?

4.        Is personal information disclosed to third parties?

5.        Security of Your Personal information.

6.        Sole Statement

7.        Changes to the Privacy Policy

8.        Contact Us

 

The server(s) that make(s) this Site available may be located outside the country from which you accessed this Site, but we will collect and use Personal Information only in accordance with this Privacy Policy and as required by local law in the places in which we operate.

 

1.     What personal information do we collect?

Personal information has the meaning given under your local data protection law, and, the meaning of personal data given under the GDPR, where applicable. Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.

We therefore typically process the following types of personal information about you:

  • contact information (such as name, residential/mailing address, telephone number, email address);
  • CNIC
  • passport details;
  • payment account information (credit/debit card details, including card type, card number, security number and expiry date);
  • information about your dietary requirements and health issues (if any); and

When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of The Tourist Nest, including for example, financial details necessary in order to process various transactions and other relevant personal information you may elect to provide to us.

In some circumstances, we may collect personal information from you which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, and health information. We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorized to do so by law.

 

2.     How do we collect personal information?

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us.

Generally, this collection will occur when you:

  • Contact us in person, by telephone, letter, email;
  • Visit our websites;
  • Connect with us on social media.

We may collect personal information about you when you:

  • Purchase or make enquiries about travel arrangements or other products and services;
  • Enter competitions or register for promotions;
  • Subscribe to receive marketing from us (e.g. e-newsletters);
  • Request brochures or other information from us; or
  • Provide information, or use our services, on social media.

Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (except sensitive information) when your complete surveys or provide us with feedback.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you, and vice versa (i.e. a group booking made for you by your friend or a group making made for a friend by you). Where this occurs, we will rely on the authority of the person making the travel booking as the Lead passenger to act on behalf of any other passenger on the booking. The Lead Passenger agrees to have obtained the consent of the other person for The Tourist Nest to collect, use and disclose the other person’s personal information in accordance with this Policy.

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

We strive to maintain the accuracy of your personal information that we store, however, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.

Cookies:
Our websites rely on “cookies” to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.

Cookies generally allow our websites you are browsing to interact more efficiently with your device. The Tourist Nest uses cookies to collect and use information for a range of purposes, including; to maintain and improve the operation of our websites; track user preferences and product requirements to customize our websites and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used

3.     How do we use your personal information?

We will only process your information, where:

  • you have given your consent to such processing
  • the processing is necessary to provide our services to you;
  • the processing is necessary for compliance with our legal obligations; and/or
  • the processing is necessary for our legitimate interests or those of any third-party recipients that receive your personal information

In detail: When you contact us in relation to a travel booking or query, we collect your personal information generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Policy (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.).

When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Policy and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services). For example, if you book pre-accommodation through us, then we use your personal information to enable your accommodation to be booked and disclose it to the hotel solely for this purpose.

We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfil your travel bookings. We encourage you to review the privacy policies of any third-party travel service providers whose products you purchase through us. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request.

The purposes for which we collect personal information further include:

  • Providing you with services and tools you choose to use (for example, saving travel preferences on our websites to a wish list or saving personal information to allow for pre-population of online forms);
  • Developing and improving our products and services and those of our related entities;
  • Servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences;
  • Involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided;
  • To facilitate your participation in loyalty programs and online competitions;
  • For internal research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites;
  • Internal accounting and administration;
  • Identification of fraud or error;
  • Regulatory reporting and compliance;
  • Compliance with our legal obligations and any applicable customs/immigration requirements relating to your travel; and

Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mail outs, electronic marketing and notifications as described below. We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS) if you have opted-in to receive them.

Should you no longer wish to receive promotional/marketing material from us, participate in market research or receive other types of communication from us, please refer to the “Feedback & Contact”.

4.     Is personal information disclosed to third parties?

We do not and will not sell, rent or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Policy and, in particular, as set out below, and in accordance with your local data protection laws. Note that, in this Policy, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available your personal information to another person or entity.

Your personal information may be disclosed to the following types of third parties:

  • our contractors, suppliers and service providers, including without limitation:
  • suppliers of IT based solutions that assist us in providing services to you (such as any external data hosting providers we may use);
  • publishers and distributors of marketing material;
  • event and expo organizers;
  • travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers;
  • any third party to whom we assign any of our rights or obligations;
  • a person making your travel booking on your behalf (i.e. a family member, friend or work colleague);
  • a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances);
  • as required or authorized by applicable law, and to comply with our legal obligations;
  • customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;
  • government agencies and public authorities to comply with a valid and authorized request, including a court order or other valid legal process;
  • enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.

Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorized or required by law (including applicable privacy / data protection laws).

On our websites, you may choose to use certain features that can be accessed through, or for which we partner with, other entities that are not otherwise affiliated with us. These features, which include social networking and geo-location tools, are operated by third parties, including social networks, and are clearly identified as such. These third parties may use or share personal information in accordance with their own privacy policies. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.

5.     Security of your personal information:

We hold your personal information in:

  • computer systems;
  • electronic databases;
  • digital records;
  • telephone recordings; and
  • in hard copy or paper files.

These storage mechanisms may be managed in a number of ways. They may be managed or administered internally by a company in The Tourist Nest and may be held locally. Or they could be managed by a third-party storage provider with whom The Tourist Nest has a contractual relationship and be either managed locally and/or overseas.
We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:

  • limiting physical access to our premises;
  • restricting electronic and physical access to personal information we hold;
  • having in place stand-by systems and information backups to deal with major business interruptions;
  • maintaining technology security products;
  • requiring any third-party providers to have acceptable security measures to keep your personal information secure; and

We maintain industry standard technology and procedures in respect of our information management and provision of online services. The Tourist Nest has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings. The Tourist Nest’s systems and information technology infrastructure are regularly audited both by internal and external experts.

E-mail transmissions to The Tourist Nest, are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means. The Tourist Nest does however employ strong encryption techniques and the use of firewalls similar to financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to The Tourist Nest using one of our online forms then The Tourist Nest employs that encryption technology. Once The Tourist Nest has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
The Tourist Nest trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorized persons with user identifiers, passwords or other access codes to control access to your personal information.

6.     Sole Statement

This Privacy Policy as posted on this Site is the sole statement of our Privacy Policy with respect to this Site, and no summary, modification, restatement or other version thereof, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy to the Site.

7.     Changes to Privacy Policy

We may from time to time make changes to this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with Personal Information. We will post any revised version of this Privacy Policy on our Site. Any changes will be effective on the effective date stated in the revised Privacy Policy. If there are significant changes, we may provide more prominent notice or obtain your consent as required by law. If you do not wish to accept the changes, you should cease using the Site. Your continued use of the Site after we have posted a revised Privacy Policy indicates your agreement to the revisions.

8.     Feedback & Contact

If you wish to inform us of a change or correction to your personal information, request a copy of the information we collect on you, request deletion of your information or would like to restrict the further processing of your data, please contact us at info@thetouristnest.pk or via any other channel.

We will respond to these requests within one month. If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or the Privacy Officer via:

Email:  info@thetouristnest.pk
Post:    Privacy Officer
The Tourist Nest

 

Sama Arcade II, Midway Commercial,

Phase 7, Bahria Town

Rawalpindi/Islamabad